CARES of Alabama

UX Design  +   UI & Interaction Design  +   Branding

The CARES Organization was created to transform the State of Alabama’s eligibility and enrollment services for life-critical programs supporting families in need and to improve the work experience for caseworkers and their leadership. A versatile community consisting of driven and intelligent people committed to fostering a culture that believes in people over technology.

  • Alabama State Medicaid
  • Government
  • Interactive Design/UX/Print/Branding
  • 2016
  • CARES Login
CARES Citizen Portal Mobile

CARES citizen portal mobile interface

CARES Employee Engagement Poster

Internal employee engagement poster

Wire frame and UI design for the Citizen Portal

Household section UI and wireframe

“UI is the saddle, the stirrups, & the reins. UX is the feeling you get being able to ride the horse.”

- Dain Miller, Web Developer

The Challenge
Alabama state department of Medicaid was innundated with applications for eligibility. The existing website was outmoded while the security as well as speed of the site were subpar.

The Solution
A plan was presented to (DHR and Medicaid) stakeholders and budget was approved by the governor's office. The CARES team was tasked with creating a client facing website and an updated internal facing State Worker Portal. Both would connect to a central database built atop Microsoft Azure technology.

CARES of Alabama logo
By utilizing the Bootstrap front end framework, consistency of the look and feel was ensured while functionality improved considerably. The internal facing Worker Portal experienced a similar upgrade and both were received well by stakeholders and citizenry alike.
Responsive priview
Collaboration room at CARES
Developer at CARES